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Right of withdrawal

Cancellation instructions & cancellation form

Consumers have a right of withdrawal according to the following Proviso, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to either their commercial or their independent professional activity:

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A. Cancellation policy

Right of cancellation
You have the right to withdraw from this contract within fourteen days without giving reasons withdraw.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods or has.
To exercise your right of withdrawal, you must contact us (Imanuel Herz, Mountain-Movers, Abzweig Zabeltitz 1, 01561 Großenhain, Germany, Tel.: +4915147870421, Email: kontakt@mountain-movers.de) by means of a clear statement (e.g. b a letter sent by post or email) informing you of your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.
To meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of withdrawal
If you withdraw from this contract, we will pay you all payments we have received from you, including delivery costs (except for additional costs resulting from your choosing another type of delivery as the cheapest standard delivery offered by us), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

General information
1) Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
2) Please do not send the goods back to us carriage paid.
3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Cancellation form
If you want to cancel the contract, please fill out this form and send it back.
Mountain Movers
Zabeltitz 1 junction
01561 Großenhain
Email: Kontakt@mountain-movers

Send an email with the completed form to the email address provided.